Terms of Use

 

General Terms and Conditions of use

  1. This website and all its contents are copyright protected. Please respect our work, any infringement may be pursued.    

  2. The Dog Boutique may make changes to the materials contained on its website at any time without notice.    

  3. Every effort has been made to ensure our photographs provide a good colour representation of our products, however the colours may look different on different monitors.  

  4. Fabric colours may also change from batch to batch so a repeat order of an item might vary in shade to a previous one.  

  5. Mannequins used in photographs on the site are for display purposes only and not part of the sale.

  6. All measurements are approximate. Please allow a 5mm degree of tolerance on hand made items.   

  7. Unless otherwise stated, measurements provided will be from the widest point.

  8. We advise that all items are Hand Washed separately in warm soapy water, reshaped and allowed to dry naturally.

Out of Stock Items
Upon receipt of your order contact you to advise if an item is out of stock and keep you updated as to the expected shipping time. In the unlikely event that an item is permanently unavailable we will provide a full refund for the value of the goods.

Returns Policy

The Dog Boutique endeavours to ensure that all products are free from damage and defects and that all information provided is accurate. If however an item is damaged or faulty, or incorrect information has been provided, we will offer a replacement or credit note to the full value of the merchandise.

Please ensure all returns are in there unused condition and in their original packaging and delivery note.

In order to initiate a return please complete a returns form with your order number and item details to inform us of any damages, faults or shortages within 7 days of the delivery date.

Unless faulty, The Dog Boutique cannot accept returns of personalised or bespoke made items.

We are unable to accept refunds or product exchanges for any christmas items after 25th December.